FAQs

For any questions regarding the new membership system, please email support@swimming.org.

Please find videos and guides regarding the new membership system in the knowledge hub: https://swimenglandorg.freshdesk.com/support/solutions

Online Learning – New Membership System

These one-hour sessions are a chance for the relevant club admin officers to experience the system and the opportunity to chat and ask questions to the Swim England team. These sessions are open to all with club roles, simply click the link below to register. The session joining link will follow by email.

Subject & Dates
Adding new & existing members – Nov 11 @ 18.00
Setting up club profile & roles – Nov 11 @ 15.00 & Nov 12 @ 15.30
Understanding finance options – Nov 17 @ 18.00 & Nov 25 @ 14.00 Smartlists, DBS & Safeguarding – Nov 19 @ 16.00 & Nov 26 @ 15.00